Contact & Support

Whether you need technical help, want to discuss enterprise plans, or have questions about compliance features, here is how to reach the BlockchainAnalysis.io team.

Support

For technical issues, account questions, bug reports, and general product inquiries.

Email: support@blockchainanalysis.io
Support Portal: support.blockchainanalysis.io
Response Time: Within 24 hours on business days. Enterprise plan customers receive priority support with a 4-hour SLA.

The support portal at support.blockchainanalysis.io provides:

Knowledge base — Searchable articles covering common questions, how-to guides, and troubleshooting steps.
Ticket submission — Create and track support tickets with status updates.
System status — Real-time platform status and incident history.

When submitting a support ticket, please include your account email, the wallet address or report ID involved (if applicable), and a clear description of the issue. Screenshots are always helpful.

Sales & Enterprise Inquiries

For pricing questions, enterprise plan discussions, custom integrations, volume discounts, and partnership opportunities.

Email: sales@blockchainanalysis.io
Response Time: Within 1 business day.

The sales team can help with:

Enterprise plans — Custom pricing for high-volume screening, dedicated API limits, and SLA-backed support.
On-premise deployment — Discuss options for self-hosted deployments for organizations with strict data residency requirements.
Custom integrations — Fireblocks, proprietary systems, and other third-party integration support.
Compliance consulting — Introductions to compliance consulting partners for organizations building their AML program.

Telegram Bot

The BlockchainAnalysis.io Telegram Bot provides instant wallet screening directly in Telegram.

Bot: @AMLScreeningBot
Commands: Send /help to the bot for a list of available commands.
Documentation: See Telegram Bot Commands for full usage details.

The Telegram bot operates on a credit-based pricing model. Send /credits to check your balance or /buy to purchase credit packages. See Telegram Bot Pricing for details.

Data Privacy & Legal

For GDPR requests (data access, rectification, erasure), data privacy inquiries, or legal matters.

Data Protection Officer: privacy@blockchainanalysis.io
Response Time: Within 30 days for GDPR requests (as required by regulation).

See Data Privacy for full details on what data we collect, how we store it, and your rights.

Bug Reports & Feature Requests

We welcome bug reports and feature requests from all users.

Bug reports — Submit via the support portal at support.blockchainanalysis.io or email support@blockchainanalysis.io.
Feature requests — Email support@blockchainanalysis.io with the subject line "Feature Request" and a description of the capability you need.

If you discover a security vulnerability, please report it responsibly to security@blockchainanalysis.io. Do not disclose security issues via public channels. We take all security reports seriously and will respond within 24 hours.

Office Hours & Availability

Business hours: Monday to Friday, 09:00 - 18:00 CET
Platform availability: 24/7 (see support.blockchainanalysis.io for real-time status)
Scheduled maintenance: Announced at least 48 hours in advance via email and the support portal